Shipping Policy

Thank you for visiting and shopping at https://portablegenerator.eu/. We aim to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.

Shipment Processing Time
EU: Orders are usually processed and delivered within 4-10 business days.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email.

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

If your tracking information has not been updated within 10 business days, please contact support.eu@ecoflow.com.

Shipment Carriers
Orders will be shipped from our warehouses in Germany or The Czech Republic via one of our current primary shipping carriers, DPD, Dachser, and GLS.

Track your order with the following links:

DPD: https://www.dpd.com/nl/en/receiving/track/
Dachser: https://www.dachser.de/
GLS: https://gls-group.eu/CZ/en/recipients/parcel-delivery

Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of the delay, and other losses caused by incorrect shipping information that customers have provided.

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

Damages

If you received your order damaged, please contact EcoFlow Support within 3 business days at support.eu@ecoflow.com.

We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Shipment Countries
EcoFlow orders could be shipped to most EU states (except some outlying islands and overseas territories). Supported countries are as follows: